NAATI certified translation for Australia — why files get rejected, and how to fix it

Causes and fixes

1. 1. A translation is accepted only with the certified translator's stamp and statement attached.

   Fix: Check this during the document review, before certification — fixing a source document costs far less than re-certifying the set.

2. 2. Every page of the source document must be included, stamps and endorsements as well.

   Fix: Keep colour scans of the reviewed set so you can compare quickly if the destination asks for a targeted correction.

3. 3. Spell every name exactly as it appears in the passport, across every document in the same bundle.

   Fix: Check this during the document review, before certification — fixing a source document costs far less than re-certifying the set.

4. 4. Never remove staples or separate pages that an authority has bound and stamped across the seam.

   Fix: Keep colour scans of the reviewed set so you can compare quickly if the destination asks for a targeted correction.

5. 5. Submitting dark or skewed phone photos

   Fix: Send full-page colour scans where stamps and signatures are legible; unreadable files force a reissue.

6. 6. Missing the certified translator's stamp or statement

   Fix: Check that the stamp, certification wording, and translator details are all present before delivery.

7. 7. Delivering a file format the destination system rejects

   Fix: Confirm whether a digitally signed file or a printed set is required, and prepare that format from the first round.

8. 8. Not every page of the set translated

   Fix: Translate every page, endorsement pages included, and keep the page order identical to the source.

Rejection causes for other services