Requesting medical records from a Thai hospital — what usually delays the file?

What the enquirer needs to know is “Requesting medical records from a Thai hospital”, so the answer below starts with what this case actually needs before setting out the general rules. After certification, scan the full set before it leaves your hands. If the claimant is not the policyholder, attach proof of relationship or a power of attorney. Overseas insurers often prescribe the format and language, so confirm that before translation starts. Note who signed each certification and on what date for later reference. Attach a document index to the bundle so nothing is lost during review. When several certification layers are required, start with the slowest one. Leave buffer time in case a translation has to be amended or a source document re-issued. Before starting, keep a digital copy of every page, including seals and signatures, then make sure document numbers, issue dates and issuing-office names match across the set, then ask in advance which category of certified translator the destination accepts. A key variable is the filing channel (in person, agent or online), which sets the copy format to prepare. The biggest risk in cases like this is doing the certification steps out of order, which forces a restart. The terms that frame this page are Requesting · medical · records · Thai. A medical record is personal health information protected by section 7 of the National Health Act B.E. 2550 and by the Personal Data Protection Act B.E. 2562. A Thai hospital therefore releases copies of records, medical certificates or discharge summaries to the patient, to someone holding the patient's written consent, or to a person with lawful authority, following that hospital's own procedure. Records issued in Thai need translation and certification of the translation before they go to an insurer abroad. Names, dates of birth and identity numbers must match across every document and match the passport and the policy. Where an older document still shows a former name, the name-change certificate or marriage certificate has to be attached to link the person. A single mismatch is the most common reason an insurer comes back asking for more paperwork and the file stalls. Insurer and authority rules, forms and checklists change. What is on this page is general preparation information, not a decision by any insurer or authority, so the current checklist should be confirmed with whoever receives the file before it is submitted. Cost and lead time depend on page count, target language, how many certified sets are needed and the steps the insurer or receiving authority sets, so every file is quoted before work starts. Send scans of every document together with the letter or claim form the insurer or authority gave you, via LINE @NAATI, call +66 80-557-8887 or email ilc@thainotary.co.th.

ปรึกษาฟรี — LINE @NAATI · โทร 080-5578887 · อีเมล ilc@thainotary.co.th